🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

• The update process is simple and can be completed using our step-by-step installation guide.

✅No Immediate Impact

• While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

• We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

• If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

• We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

• ⏳ Deployment Window

• 📅 Date: January 21, 2026

• ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

• ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

• Connect Linq Gateway to HID Controllers across Virtual LAN
  Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

  • LAN discovery by MAC address
  • Direct MAC-based selection
  • Static IP selection
  • Selection from a specified static IP range

• Activity Log Viewer
  Records all user-initiated actions, capturing:

  • Start and end timestamps
  • Event category
  • Description
  • Status
  • Initiating user

• Configuration Agent
  Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

  • A secure, high-level summary of settings
  • A tabulated comparison of differences across configurations

• Linq Virtual Assistant (Beta)
  An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
  Released as Beta while it continues to learn and expand coverage over Linq topics.

• Help Menu
  Added a new Help menu providing quick access to:

  • Linq Cloud documentation
  • Service status (HID Origo Status page)
  • How-to videos from HID Academy
  • HID Technical Support contact information

• Transparent HID Signo Reader Support
  Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

  • Convert readers to Transparent mode
  • Reset pairing data for secure reassignment
  • Revert readers to standard Signo configuration
    (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal