• We are excited to announce the upcoming release of HID Linq Cloud 1.4 on January 21, 2026.

IMPACT

• ⏳ Deployment Window

• 📅 Date: January 21, 2026

• ⏰ Time: 05:00 AM – 6:30 AM UTC (Approx. 1.5 hours)

• ⚠️ User Impact: During this period, users will not be able to access HID Linq Cloud.

🔹 What's New in This Release?
(Details to follow in the next section)

✅ Feature Highlights

• Connect Linq Gateway to HID Controllers across Virtual LAN
  Enables connections to HID controllers across different subnets. The Linq Gateway Configuration application now supports expanded controller selection options, including:

  • LAN discovery by MAC address
  • Direct MAC-based selection
  • Static IP selection
  • Selection from a specified static IP range

• Activity Log Viewer
  Records all user-initiated actions, capturing:

  • Start and end timestamps
  • Event category
  • Description
  • Status
  • Initiating user

• Configuration Agent
  Allows users to view and compare HID Signo Reader configurations using a Configuration ID, providing:

  • A secure, high-level summary of settings
  • A tabulated comparison of differences across configurations

• Linq Virtual Assistant (Beta)
  An in-built virtual assistant that provides product help by responding to user queries using information from user guides and HID internal resources.
  Released as Beta while it continues to learn and expand coverage over Linq topics.

• Help Menu
  Added a new Help menu providing quick access to:

  • Linq Cloud documentation
  • Service status (HID Origo Status page)
  • How-to videos from HID Academy
  • HID Technical Support contact information

• Transparent HID Signo Reader Support
  Full support for managing Transparent HID Signo readers for integration with the HID M1 Transparent Gateway. Users can:

  • Convert readers to Transparent mode
  • Reset pairing data for secure reassignment
  • Revert readers to standard Signo configuration
    (Applies to Signo readers connected serially via USB Hub to the Linq Gateway.)

Version: HID Origo Management Portal 10.5.1 (Mobile) planned on January 27, 2026.

Overview

These release notes provide details on the introduction of SAML 2.0 Single Sign-On (SSO) support for mobile user-initiated provisioning in the New Origo Management Portal 10.5.1, specifically benefiting Bridge Customers.

This enhancement improves compatibility with organisations using SAML-based Identity Providers (IdPs) and expands the available SSO options beyond OpenID Connect.

📍Why This Matters

• Broader Compatibility
  ✅Customers using SAML can now leverage their existing IdP for mobile provisioning, enabling a unified identity strategy across environments.

• Improved User Experience
  ✅Mobile users benefit from a consistent and secure onboarding process, reducing friction during provisioning.

• Future-Proof Integration
  ✅Organisations can standardise on SAML across both portal authentication and mobile provisioning, preventing protocol mismatches.

• Increased Adoption
  ✅Supporting SAML encourages wider adoption of enterprise IdPs already established within customer environments.

📍Key Benefits

• Expanded SSO Options
  ✅SAML support now complements OpenID Connect, increasing flexibility for diverse enterprise identity architectures.

• Enhanced Security
  ✅SAML-based authentication ensures strong identity verification for mobile provisioning.

📍Feature Highlights

• SAML SSO Enabled for Mobile
  ✅Mobile users are configured for SAML authentication based on their email ID.

• User-Initiated Provisioning
  ✅Users can initiate mobile pass requests through SAML authentication, ensuring secure and streamlined onboarding.

• Consistent Authentication Flow
  ✅The SAML flow mirrors the existing OpenID Connect experience, providing consistency and ease of use.

• Non-Disruptive Integration
  ✅Callback registration for the mobile SAML flow does not interfere with existing web flows.

📍Customer Impact

This release is particularly beneficial for:

• Bridge Customers
  ✅SAML support is now available in scenarios where previously only OpenID Connect was supported, providing greater flexibility and compatibility with enterprise identity strategies.

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal