HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Thursday 25th May 2023

No incidents reported

Wednesday 24th May 2023

HID Origo Mobile Identities API HID Mobile Access App for Android - Tencent Store Unavailability (China)

UPDATE - 31 May 2023 HID Mobile Access application version 4.0.3 has been released for the Tencent stores and has been successfully republished by Tencent.

SUMMARY HID Global is aware that Tencent removed the HID Origo Mobile Access application for Android from their store on Friday, 19 May 2023, without prior notice to HID. HID has since been informed that Tencent requires a change to the End User acceptance of the Terms of Use. We are diligently working on the necessary changes to provide an updated application to Tencent for approval and subsequent publishing. Further updates will follow, as soon as possible, regarding the new release date for users in China.

IMPACT HID Mobile Access App for Android (China)

HID Origo Management Portal HID Origo Management Portal - SSO enrollment

SUMMARY Origo Management Portal is currently experiencing issues for customers trying to setup SSO functionality for their Portal accounts. The issue is due to an expired certificate and only affects accounts trying to enroll SSO. A new certificate will be rolled out on 1 June 2023 to resolve this. Customer accounts already enrolled for SSO are NOT affected.

IMPACT SSO Configuration service is experiencing disruptions.

Environment Production

Tuesday 23rd May 2023

HID Origo Device Management Service

SUMMARY Origo device management service is currently operating at reduced functionality. Team is monitoring it and will have regular updates on the issue.

IMPACT Configuration service is experiencing slowness and any related activity on configuration might have disruption (timeout).

Environment Production

Update 08:30 UTC

The services are back to normal operations.

Monday 22nd May 2023

No incidents reported

Sunday 21st May 2023

No incidents reported