HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧Infrastructure Maintenance - OCA Production

SUMMARY

  • A maintenance event is planned for HID Connected Architecture & Linq Cloud

    • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

  • Date: 📅July 29, 2026
  • Time: ⏳05:00 – 6:30 UTC
  • User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

✨ What's New in This Release?

  • 📌 Added support for Signo Reader firmware R10.0.12.3.
  • 📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
  • 📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
  • 📌 Added Quick DCID for easy access to commonly used public reader configurations.
  • 📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.
🚀 Production Release Announcement for HID Reader Manager 1.33.0
  • Target Release Date: 📅July 29, 2026
  • Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

  • 📌New Reader Firmware Support
  • 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.
  • 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

  • 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.
  • 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.
  • 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.
  • 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

  • ✅TTP #19545: Certificate pinning implemented.
  • ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
  • ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
  • ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

Past Incidents

Tuesday 13th June 2023

Origo services affected by AWS outage

** UPDATE ** (10:42 pm UTC) RESOLVED - All backlog events at the cloud service provider have been processed and all services are fully recovered and operational.

** UPDATE ** (9:55 pm UTC) HID's cloud server provider has resolved all affected services and is working on processing the backlog of asynchronous event invocations that accumulated during and since the outage. The backlog is expected to be fully processed within the next hour. All HID Origo services are currently operational but some delays in events may occur due to the backlog at the cloud service provider.

** UPDATE ** (8:53 pm UTC) HID alerts have started clearing and Origo services have resumed operation. The cloud service provider is observing a sustained recovery and continues to monitor the situation, as do we. This incident notification will remain in "Watching" status until the HID receives an "all clear" from our cloud provider.

SUMMARY

HID is aware of the current issues with HID's cloud service provider's EAST region that is affecting the availability of HID Origo services. Our team is in contact with cloud service provider and monitoring the situation closely.

IMPACT

All HID Origo Services

Environment

Production | HID Origo Management Portal

Monday 12th June 2023

No incidents reported

Sunday 11th June 2023

No incidents reported

Saturday 10th June 2023

No incidents reported

Friday 9th June 2023

No incidents reported