HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Sunday 18th June 2023

No incidents reported

Saturday 17th June 2023

No incidents reported

Friday 16th June 2023

No incidents reported

Thursday 15th June 2023

No incidents reported

Wednesday 14th June 2023

HID Origo Management Portal HID Origo Portal MFA codes not being delivered

UPDATE RESOLVED - The SMS provider has identified an issue with their primary routing to North American and some APAC affected regions. This has been fixed and users should be receiving their MFA codes via text messages quickly again. Please contact HID Support if you are still encountering difficulties in this regard.

SUMMARY Origo Management Portal is currently experiencing issues in with the delivery of Multifactor Authentication Codes via text messaging to Administrators. As a workaround, please use the "To get the code via email, please CLICK HERE." link above the Authentication Code field to receive the MFA code via email. HID is investigating the issue and will provide updates on this incident as they are available.

IMPACT HID Origo Management Portal login.

Environment Production | HID Origo Management Portal