HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Production

🚧UPDATE

  • We sincerely apologize for any inconvenience this may cause. Due to unforeseen circumstances, the planned maintenance activity has been deferred and will be rescheduled at a later date. We will keep you informed and share the updated schedule once the new date is finalized. We appreciate your understanding and continued cooperation.

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Thursday 20th July 2023

HID Origo Management Portal Origo Management Portal Login Difficulties

UPDATE Resolved

SUMMARY HID is aware that Origo Management Portal users are facing difficulties during login. Several customers are encountering a "Technical Difficulties" error during login but succeeding after subsequent attempts. Our technical teams are investigating the issue.

IMPACT Origo Management Portal

Environment Production | HID Origo Management Portal

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

HID Origo Management Portal Issues onboarding new HID Origo accounts

UPDATE RESOLVED

SUMMARY HID is aware of the ongoing issues with onboarding new HID Origo accounts. HID teams have identified the issue and are working to rectify the root cause.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Production |HID Origo Management Portal

Monday 17th July 2023

No incidents reported

Sunday 16th July 2023

No incidents reported