HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚧Infrastructure Maintenance - OCA Production

SUMMARY

A maintenance event is planned for HID Connected Architecture & Linq Cloud
- 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
- 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.
- ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
- ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🌐Production | HID Linq Cloud

🚀 Upcoming Release: HID Linq Cloud 1.5

📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

Date: 📅July 29, 2026
Time: ⏳05:00 – 6:30 UTC
User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

✨ What's New in This Release?

📌 Added support for Signo Reader firmware R10.0.12.3.
📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
📌 Added Quick DCID for easy access to commonly used public reader configurations.
📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.

Past Incidents

Wednesday 16th August 2023

Maintenance event for HID Origo Mobile Identities, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on August 16 between 09:30 - 10:30 UTC.

Impact

During this maintenance window, HID Origo Mobile Identities Service may experience brief periods of disruption, such as:

HID Origo Mobile Identities API´s and Wallet: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

Delay in Order Processing for Mobile Identities

UPDATE All services back to normal operations

SUMMARY

HID Origo Mobile Identities are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

HID Origo Management Portal: Order processing
HID Origo Mobile Identities API: Order processing

Environment

Production | HID Origo Management Portal

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported