HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…September 16, 2026.

Deployment Window

  • Date: đź“…September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 27th August 2023

Maintenance Event on HID Origo internal service, scheduled 3 years ago

Summary A maintenance event is planned for an HID Origo internal service on Sunday, 27 August between 03:00 - 04:00 UTC.

Impact During this maintenance window, credential-related services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Issuing and revoking credentials
  • HID Origo Mobile Identities API : Issuing and revoking credentials (excluding Corporate wallet)

Environment Production | HID Origo Management Portal

Wednesday 16th August 2023

Maintenance event for HID Origo Mobile Identities, scheduled 3 years ago

Summary

A maintenance event is planned for HID Origo on August 16 between 09:30 - 10:30 UTC.

Impact

During this maintenance window, HID Origo Mobile Identities Service may experience brief periods of disruption, such as:

  • HID Origo Mobile Identities API´s and Wallet: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

Delay in Order Processing for Mobile Identities

UPDATE All services back to normal operations

SUMMARY

HID Origo Mobile Identities are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Order processing
  • HID Origo Mobile Identities API: Order processing

Environment

Production | HID Origo Management Portal

Thursday 10th August 2023

No incidents reported