SUMMARY

• A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

• During this maintenance window, following services may experience brief periods of disruption, such as:
  • HID Origo Mobile Identities API will not work.

Environment

• Cert | HID Origo Management Portal

SUMMARY

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

• 📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
• 📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
• 📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
• 📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
• 📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in the following services.
  • ⚠️Order Processing
    • New orders placed will be delayed with fulfilment
  • ⚠️Key Management (Mob/Elite Key)
    • Adding the new /remove the key
  • ⚠️Contract Processing
    • New / Add-on/Renewal contract will have impact on processing
  • ⚠️Organization Onboarding
    • Org creation and edit may have issues
  • ⚠️Replenishment
    • Replenishment orders may be stalled and there will be delay in fulfilment
  • ⚠️Org Account Setup
    • An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

• 🌐Production | HID Origo Management Portal