HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.
To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:
- HID Reader Manager v1.32.2 (Outside of China)
- Tencent Store v1.32.3 (China Region)
within the next 30 days.
📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.
📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice

📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

📱Android Versions:
- 1.32.2 and earlier will be deprecated effective May 20, 2026
📱iOS Versions:
- 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

📱Android & iOS Versions:
- 1.32.0 and earlier will be deprecated effective June 17, 2026

📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.
📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.
📌We appreciate your continued partnership and support.

Past Incidents

Thursday 29th February 2024

Shutdown of HID Origo Mobile Identities API version 2.0, scheduled 2 years ago

HID is postponing the retirement of Origo Mobile Identities API version 2.0, from 17 December 2023 to 29 February 2024, to assist customers facing challenges meeting the original deadline here. HID would like to thank all our API customers for the efforts made to assist us in retiring our older API version.

Friday 15th December 2023

No incidents reported

Thursday 14th December 2023

No incidents reported

Wednesday 13th December 2023

No incidents reported

Tuesday 12th December 2023

Unknown Error when inspecting readers using Reader Manager application

Update 15:59 The services are back to normal operations.

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

Monday 11th December 2023

No incidents reported