HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧Infrastructure Maintenance - OCA Production

SUMMARY

  • A maintenance event is planned for HID Connected Architecture & Linq Cloud

    • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
    • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

  • 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

    • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
    • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

  • Date: 📅July 29, 2026
  • Time: ⏳05:00 – 6:30 UTC
  • User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

✨ What's New in This Release?

  • 📌 Added support for Signo Reader firmware R10.0.12.3.
  • 📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
  • 📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
  • 📌 Added Quick DCID for easy access to commonly used public reader configurations.
  • 📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.

Past Incidents

Saturday 10th February 2024

Maintenance event for HID Origo Connected Architecture, scheduled 2 years ago

Summary

A maintenance event is planned for HID Connected Architecture on 10 February 2024 from 4:30 AM to 8:00 AM UTC on US-Prod.

Impact

During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment

Production US | HID Origo Management Portal

Thursday 1st February 2024

No incidents reported

Wednesday 31st January 2024

No incidents reported

Tuesday 30th January 2024

Origo Management Portal unavailability

**Update 30 January 2024 18:38 UTC **

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID is aware that Order management system are facing difficulties in placing or processing order. Our technical teams are investigating the issue.

Impact

During the maintenance window, the following services will be impacted:

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

No incidents reported