Dear HID® Origo™ Bridge Customer,

• 🚀 We have released an updated version of the HID Origo Bridge Client (v2.5.7.1386).

📍 What Changed?

• This update addresses an issue related to a change introduced in a third-party cloud authentication service used by Bridge. The change impacts the authentication process used when Bridge connects to HID Origo cloud services.

📍 Impact

• Currently running Bridge services are not affected.
• However, any Bridge instance running a version earlier than v2.5.7.1386 may experience authentication failures after a service restart.
• Affected instances may be unable to successfully reconnect to HID Origo cloud services.

📍 Recommended Action

• To avoid potential service disruption, we strongly recommend updating all Bridge installations to version v2.5.7.1386 as soon as possible.

📄 Release Notes:

• 🌐 HID Origo Bridge Client Installation Update

📌 Our Apology

• We apologize for any inconvenience this issue may have caused and appreciate your partnership and cooperation in applying this update.

📌 Need Help?

• 👉 If you have any questions or require assistance, our HID Support via your standard support channel team is ready to help.

Kind regards,

HID Origo Team

SUMMARY

• A maintenance event is planned for HID Connected Architecture & Linq Cloud

  • 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
  • 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

• 🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

  • ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
  • ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

• 🌐Production | HID Linq Cloud