HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Monday 26th February 2024

No incidents reported

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

HID Reader Manager Administrator portal updated in Production., scheduled 2 years ago

Summary

HID Reader Manager Administrator portal is now updated to support an upcoming release of the HID Reader Manager Application (version 1.19) , the current version of Reader Manager is 1.18.

Impact

Reader Manager Administrators can now Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal. This portal feature will be realized by the authorized reader technicians in the upcoming Reader Manager App version 1.19 due out in mid March.

Environment

Production | Reader Manager Portal

Thursday 22nd February 2024

No incidents reported