HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Monday 18th March 2024

HID Reader Manager Application update from 1.18 to 1.19, scheduled 2 years ago

Summary

Mandatory upgrade to 1.19 in order to continue operation on or before March 31st 2024.

  • Enhancements include improved security of the application and reader configuration.

  • For readers with Elite / MOBkeys - The Reader Manager Administrator will Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal.

  • For readers with standardkeys, technicians will have to request HID Technical Support to enable legacy credentials and or configuration cards.

Impact

  • Update to 1.19 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

Shutdown of HID Origo Mobile Identities API version 2.0

API 2.0 Retirement: As previously communicated, API version 2.0, which has been deprecated since September 17, 2022, was retired on February 29, 2024.

Transition to Newer Versions: We encourage you to upgrade to version 2.2 to continue to receive full support, including upgrades, updates, bug fixes, and hotfixes.

Additional Information and Upgrade Steps: Please visit our dedicated resource at for Version Upgrade for detailed guidance on the version upgrade process.

For any queries or assistance, our team at HID Partner Services is ready to support you. You can contact us at tpp@hidglobal.com, particularly if you have an active support contract.

Thursday 29th February 2024

No incidents reported