HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

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Scheduled Maintenance
🛠️Emergency Maintenance - Pre-production

Summary

  • 📢An emergency maintenance event has been scheduled for HID Origo on 📅September 19,2026 between ⏳05:00-10:00 UTC.

Impact

  • ⚠️During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
    • ⚠️To minimize customer impact, this maintenance is planned over the weekend.
    • ⚠️No action is required from customers or partners.
  • For questions or assistance, please contact HID Support or the Professional Services Team.

    • Wallet

      • Impacted Functions:
        • All Apple Wallet services
        • All Google Wallet services
        • Complete unavailability of all Wallet functionality

    • App-based Mobile Access

      • Impacted Functions:
        • Portal
        • API Services

    • Card Services

      • Impacted Functions:
        • Key Authorization
        • Format Authorization

    • HID Origo Bridge

      • Impacted Functions:
        • Portal Login
        • Bridge Configuration Setup
        • System Account Creation
        • Subscription Reports
        • Wallet Provisioning using Bridge

    • HID Identity Positioning

      • Impacted Functions:
        • All functionalities of HID Identity Positioning

Environment

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

  • Date: 📅September 22, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚧Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    • The following functions will remain available for existing readers:

      • Personalization
      • Issuance
      • Update
      • Suspend
      • Revoke
      • Terminate

⚠️ Impact on newly provisioned readers:

  • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Thursday 18th April 2024

HID Mobile Access v4.5.0, scheduled 2 years ago

Dear Customers,

HID are pleased to announce a planned enhancement to HID Origo Management Portal with the introduction of a new Mobile Access feature. Within the Organization Settings menu, specifically under the "Mobile Access App Features" section, administrators will have the ability to enable or disable Padlock and Twist & Go functionality. This will allow centralized control of these HID Mobile Access application related functions at the organizational level.

While these additions are primarily aimed at facilitating greater control at the organizational level, we would like to highlight the fact that integrators and partners can also leverage this new feature in order to tailor solutions according to their unique application needs.

Please note that although this feature is scheduled to be implemented in the HID Origo Management Portal from April 04, 2024 (Release version 8.35.9) onwards, the functionality will align with HID Mobile Access App 4.5.0, which is expected to be released at the 18th of April 2024 (tentatively).

New features and enhancements (Release notes)

Android & iOS:

  • Enhanced Policy Enforcement for the Twist & Go and Nearby Reader features. These settings allow Organization administrators within the HID Origo Management Portal to manage the Twist & Go and Padlock options (located under the Nearby Reader section in the HID Mobile Access App).
  • Improved notification functionality. Outside of the app, users now receive notifications related to app permissions. Note: This feature is controlled from within the app Settings, and is disabled by default.
  • Provides various additional enhancements and issue resolutions.

Android:

  • Added a new Frequently Asked Questions (FAQ) section under Settings, making it easier for users to find answers to their questions and receive assistance.

iOS:

  • iBeacon entry and exit events have been added. Users can now view new events related to iBeacon entry and exit on the Activity Log screen.
  • Device model details are now displayed on the About screen and included in the Support email.
  • Work profile information is included in the Support email to provide a better understanding of the app's environment when troubleshooting problems.
  • Transaction time recording is now provided in the activity logs for improved tracking.

HID are excited about the possibilities these new enhancements can deliver and look forward to the positive impact they will have on your experience with our platform.

Monday 8th April 2024

ODM RFP 1.0 service shutdown, scheduled 2 years ago

Dear Customer,

We are reaching out to inform you about an important change that will impact your use of HID Biometric Manager software and Signo 25B readers as of April 8th, 2024. Due to changes in the HID Reader Manager service, the HID Biometric Manager software (all versions) will no longer allow the following actions:

  1. Loading of Mobile/Elite (ICE) Keys into a Signo 25B Reader(s)
  2. Configuration of the BLE Settings (Tap/Twist & Go/Signal Strength)
  3. Firmware Upgrades The impact of this change is that Mobile and Elite credentials will not be supported on any uninstalled readers nor can changes to the BLE settings or firmware upgrades be able to occur until we are able to release our Linq Software which supports the Signo 25B. This is tentatively scheduled for release in Q4/2025. The Signo 25B and RB25F units with Mobile/Elite (ICE) keys already provisioned will not be affected by the change but the BLE settings and Firmware will remain at current values.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported