HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧Infrastructure Maintenance - China (Production)

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅June 28th between ⏳19:30-20:30 CST/11:30-12:30 UTC.

REGIONS AFFECTED

  • 📌China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • ⚠️HID Mobile Access App: Users may experience issues redeeming passes or receiving Mobile IDs.

Environment

🚀 HID Linq Mobile Android App Version 1.0.0
  • Production Release Target: 📅June 25, 2026
  • Platform: 🌐Google Play Store

Product Update Summary

  • 📍Key Features
    • ✅Manage HID Signo™ readers and HID OMNIKEY SE® Reader Core modules from a single mobile app
    • ✅Use Reader Technician credentials to login to app
    • ✅Redeem authorized ICE and MOB key access code within the app
    • ✅Save configuration as Virtual Configuration Cards to be applied to compatible readers via BLE and NFC
    • ✅Upgrade HID Signo readers from R10.0.7.5 and above to the latest firmware version.
    • ✅Upgrade HID OMNIKEY SE Reader Core modules (including Amico readers) from version FW26.A and above.
    • ✅Experience faster reader updates with a highly visual user experience

Availability

  • 👉The HID Linq Mobile Android App Version 1.0.0 is planned for production release on June 25, 2026 and will be available through the Google Play Store.
HID Reader Manager App Deprecation Notice
  • 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

  • 📱Android Versions:
    • 1.32.2 and earlier will be deprecated effective May 20, 2026
  • 📱iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

🔍Global Regions (Excluding China)

  • 📱Android & iOS Versions:
    • 1.32.0 and earlier will be deprecated effective July 9, 2026

  • 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

  • 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

  • 📌We appreciate your continued partnership and support.

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.

Past Incidents

Saturday 18th May 2024

HID Mobile Access App version 4.5.0, scheduled 2 years ago

Dear Valued Customers,

HID is pleased to announce the release of HID Mobile Access App version 4.5.0, which is now available on the app stores. We highly recommend you upgrade to this version in order to take advantage of the latest features.

For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

HID is excited about the functionality these new features and enhancements can deliver and we look forward to the positive benefits they will bring to your experience using our platform.

Friday 19th April 2024

HID Biometric Manager v. 1.0.2000.00030, scheduled 2 years ago

Dear Customer, As a follow up to our notification on April 5th 2024, we are happy to announce the release of HID Biometric Manager (HBM) version 1.0.2000.00030. This version contains a fix that resolves the issues with loading ICE and MOB keys as well as configuring BLE parameters for Signo 25B devices after shutdown of the Reader Manager 1.0 service previously used. At present there is still a limitation on firmware upgrades being applied to the Signo 25B which will be addressed in a future release.

Please utilize the Update function within HID Biometric Manager to obtain this latest version. It is a mandatory update for any customers who need to utilize Elite or MOB keys on their devices, and an optional update for all other customers.

The new version is an update of the RCAM component of HBM only, the rest of the solution, including the Signo 25B firmware, remain in their previous versions (SP2.6). We apologize for the inconvenience this issue may have caused and sincerely apologize for any disruption to your operations caused by this change. Should you have any further concerns on this matter or require additional assistance, please do not hesitate to reach out. We are here to support you.

Best Regards,

HID Global PACS Product Management

Thursday 18th April 2024

No incidents reported

Wednesday 17th April 2024

No incidents reported

Tuesday 16th April 2024

No incidents reported

Monday 15th April 2024

No incidents reported