HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance

SUMMARY

A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API will not work.

Environment

Cert | HID Origo Management Portal

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.
- ⚠️Order Processing
  - New orders placed will be delayed with fulfilment
- ⚠️Key Management (Mob/Elite Key)
  - Adding the new /remove the key
- ⚠️Contract Processing
  - New / Add-on/Renewal contract will have impact on processing
- ⚠️Organization Onboarding
  - Org creation and edit may have issues
- ⚠️Replenishment
  - Replenishment orders may be stalled and there will be delay in fulfilment
- ⚠️Org Account Setup
  - An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Saturday 18th May 2024

No incidents reported

Friday 17th May 2024

No incidents reported

Thursday 16th May 2024

HID Origo Services Unavailable

Update 16:21

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

HID Origo Management Portal: Currently unavailable
HID Origo Mobile Identities API: Currently unavailable
HID Reader Manager Portal: Currently unavailable

Environment

Production | HID Origo Management Portal

Wednesday 15th May 2024

No incidents reported

Tuesday 14th May 2024

No incidents reported