HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀 Production Release Announcement for HID Reader Manager 1.33.1

HID Reader Manager Version 1.33.1

Product Update Summary
- 📢We are pleased to announce the release of HID Reader Manager (RM) v1.33.1.
- This update introduces important fixes that address customer-reported issues and improves the overall operation and management of HID Signo®, HID iCLASS®, and multiCLASS SE® readers.
What's Improved
- ✅Resolved key customer-reported issues.
- ✅Enhanced reader communication and operational stability.
- ✅Improved overall performance for HID Signo, HID iCLASS, and multiCLASS SE reader environments.

We are continuously working to enhance your experience and deliver reliable solutions that meet your needs.

Thank you for your valuable feedback and ongoing support.

👉 Update to version 1.33.1 today to take advantage of these improvements.

Past Incidents

Monday 10th June 2024

HID Reader Manager Application update from 1.19 to 1.20, scheduled 2 years ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

Added configuration support for iCLASS SE firmware version 8.9.3.6.
Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported