HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance

SUMMARY

A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

During this maintenance window, following services may experience brief periods of disruption, such as:
- HID Origo Mobile Identities API will not work.

Environment

Cert | HID Origo Management Portal

🚧IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production.

SCHEDULED MAINTENANCE

📅May 1 (Fri), ⏳10:30 AM – 11:30 AM UTC: SFTP Server (FTP Integration for EBS/Agile)
📅May 3 (Sun), ⏳02:00 AM – 07:00 AM UTC: Oracle EBS Applications and Database Downtime
📅May 4 (Mon), ⏳01:00 AM – 03:00 AM UTC: Oracle Agile Production
📅May 5 (Tue), ⏳07:30 PM – 09:30 PM UTC: Oracle Analytics Cloud
📅May 6 (Wed), ⏳02:30 AM – 05:00 AM UTC: Oracle EBS Database Unavailable

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.
- ⚠️Order Processing
  - New orders placed will be delayed with fulfilment
- ⚠️Key Management (Mob/Elite Key)
  - Adding the new /remove the key
- ⚠️Contract Processing
  - New / Add-on/Renewal contract will have impact on processing
- ⚠️Organization Onboarding
  - Org creation and edit may have issues
- ⚠️Replenishment
  - Replenishment orders may be stalled and there will be delay in fulfilment
- ⚠️Org Account Setup
  - An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

🌐Production | HID Origo Management Portal

Past Incidents

Monday 10th June 2024

HID Reader Manager Application update from 1.19 to 1.20, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

Added configuration support for iCLASS SE firmware version 8.9.3.6.
Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported