HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅July 11, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • 🛠️During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier, ODI, OMS, WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

🚀 Production Release Announcement for HID Reader Manager 1.33.0
  • Target Release Date: 📅July 20, 2026
  • Platforms: 🌐Apple App Store & Google Play Store

Product Update Summary

✨ New Features

  • 📌New Reader Firmware Support

  • 📌SP12.3 (HID Signo Readers): -- Reader technicians can upgrade HID Signo readers from any supported firmware version to R10.0.12.3 using the Reader Manager application.

  • 📌Rev2.9 (HID iCLASS SE / multiCLASS SE Readers): -- Reader technicians can upgrade HID iCLASS SE and multiCLASS SE readers from any supported firmware version to R8.10.2.9 using the Reader Manager application.

Additional HID Signo Reader Management Features:

  • 📌OSDP Firmware Upgrade: -- Configure HID Signo readers to receive firmware updates over OSDP via connected controllers.

  • 📌Expanded Credential Support: -- Added support for reading Random UID (ISO14443) credentials on MIFARE Classic cards using HID Signo readers.

  • 📌iOS App – Key Capacity Increase: -- Reader technicians can now view and use up to 100 authorized keys within the iOS application.

  • 📌User Experience Improvements: -- Enhanced user interface for Search and Apply DCID features, providing a more streamlined and intuitive experience.

🛠️ Issues Fixed

The following issues have been resolved in this release:

  • ✅TTP #19545: Certificate pinning implemented.
  • ✅TTP #19464: Display BLE settings for iCLASS and multiCLASS SE Reader firmware version vR8.9.2.1 and earlier.
  • ✅TTP #17987: Enable firmware and configuration update for readers configured with multiple MOB Admin keys.
  • ✅TTP #17784: Change Password guidelines in the Reader Manager app have been updated in accordance with the revised AAA requirements.

Thank you for using HID Reader Manager. We appreciate your continued feedback and support.

Past Incidents

Tuesday 18th June 2024

HID Mobile Access App version 4.6.0, scheduled 2 years ago

Summary

  • HID Origo is pleased to announce the release of HID Mobile Access App version 4.6.0, available on the app stores starting June 18th, 2024. We recommend you upgrade to the latest version to take advantage of the latest features.

  • For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.

  • HID is excited about the benefit these new features and enhancements deliver to you and your organization.

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Tuesday 11th June 2024

No incidents reported

Monday 10th June 2024

No incidents reported

Sunday 9th June 2024

No incidents reported

Saturday 8th June 2024

No incidents reported

Friday 7th June 2024

No incidents reported