HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
📍Action Required: Update to the Latest HID Origo Bridge Service

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

  • If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Thursday 26th September 2024

RM Portal Deployment, scheduled 1 year ago

Summary

  • The RM Portal deployment is set for September 26th, from 04:30 to 05:30 UTC. This update will include changes to the login page for quick access to the HID Linq Cloud URL. Furthermore, RM admins will be able to enable Linq for RT users.

Impact

  • During this interval, users may encounter minor disruption in accessing RM portal

Environment

Sunday 22nd September 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo on Sep 22 between 01:00-07:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing will be paused.

Environment

Production | HID Origo Management Portal

Saturday 21st September 2024

No incidents reported

Friday 20th September 2024

No incidents reported

Thursday 19th September 2024

No incidents reported

Wednesday 18th September 2024

No incidents reported

Tuesday 17th September 2024

No incidents reported