📍SUMMARY

• A maintenance event is planned for HID Origo on 📅 January 10 and January 11, 2026

🔍IMPACT

• During this maintenance window, users will experience brief periods of unavailability for the following HID Origo Services as per the schedule below.
  To minimize impact, this activity is planned over the weekend.

⚠️ No action is required from customers or partners.
For any queries, please contact HID Tech Support or the Professional Services team.

🔗 HID Origo Bridge

• Impact: Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Report
• Schedule: Jan 10 (04:30 AM UTC) → Jan 11 (12:30 PM UTC)

🔗 HID Origo Bridge

• Impact: Wallet Provisioning using Bridge

• Schedule: Jan 10 (04:30 AM – 02:30 PM UTC)

  💳 Wallet

• Impact: All functionalities of Apple and Google Wallets

• Schedule: Jan 10 (04:30 AM – 02:30 PM UTC)

📍 HID Identity Positioning

• Impact: All functionalities of HID Identity Positioning
• Schedule: Jan 10 (04:30 AM – 02:30 PM UTC)

Environment

• Production | HID Origo Management Portal

📍 Maintenance Summary

• A maintenance event is scheduled for HID Origo on
  📅 January 10 – January 11, 2026

🔍 Impacted Services & Timings

During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.

To minimize customer impact, this maintenance is planned over the weekend.

⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.

🔗 HID Origo Bridge

• Impacted Functions:
  Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
• Schedule:
  Jan 10 (04:30 AM UTC) → Jan 11 (12:30 PM UTC)

🔗 HID Origo Bridge (Wallet Provisioning)

• Impacted Functions:
  Wallet Provisioning using Bridge
• Schedule:
  Jan 10 (04:30 AM – 02:30 PM UTC)

💳 Wallet

• Impacted Functions:
  All functionalities of Apple and Google Wallets
• Schedule:
  Jan 10 (04:30 AM – 02:30 PM UTC)

📍 HID Identity Positioning

• Impacted Functions:
  All functionalities of HID Identity Positioning
• Schedule:
  Jan 10 (04:30 AM – 02:30 PM UTC)

🌐 Environment

• Production
• 🔗 HID Origo Management Portal

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

• The update process is simple and can be completed using our step-by-step installation guide.

✅No Immediate Impact

• While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

• We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

• If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

• Ireland (EU)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

• North America (NA)

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

• Germany (DE)

IMPACT

• During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

  • HID Origo Management Portal: Users will experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal