This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅August 31, 2026.
Deployment Window
Date: 📅August 31, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 OSDP Firmware File Generation for Elite Customers
Elite customers can generate an OSDP firmware file using a specified ICE key.
The generated file can be applied to HID Signo readers through partner access-control software and controllers.
Readers must be running firmware version 10.0.11.5 or later.
📌 Controller Connectivity Improvements
Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.
Thank you for your continued support as we improve the HID Linq Cloud platform.
📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.
Deployment Window
📅 Date: September 4, 2026
⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 CAPTCHA Validation for Portal Login
Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
Provides an additional layer of protection while maintaining a seamless authentication experience.
📌 Delegated Authorization
Enables administrators to delegate portal management responsibilities to designated users within their organization.
Enhances operational flexibility while maintaining appropriate access controls and governance.
📌 Origo Portal Assistant
Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
Improves feature discoverability and enhances the overall user experience through guided assistance.
📌 Reader Manager Portal Access Enabled by Default
Reader Manager Portal access will now be enabled by default for all Card Service customers.
Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
Provides a more streamlined and consistent experience for customers using Card Services.
Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.
Past Incidents
Saturday 8th February 2025
Maintenance event on HID Origo device management, scheduled 1 year ago
SUMMARY
HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.
IMPACT
During this interval, users may encounter minor disruption in accessing ODM services.
ENVIRONMENT
Production
Saturday 1st February 2025
Maintenance event on HID Origo Connected Architecture, scheduled 1 year ago
SUMMARY
A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod
IMPACT
During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.
Environment
Production
Scheduled maintenance of HID Health Check API Subscription Component, scheduled 1 year ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
