HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 1st February 2025

Infrastructure Maintenance - Production, scheduled 1 year ago

SUMMARY

  • A infrastructure maintenance event is planned for HID Origo on 1st February, 2025 between 04:30 am to 06:30 am UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Mobile Identities Portal
  • HID Origo Device Management
  • HID Linq Cloud
  • HID Subscription Components
  • HID Identity Positioning API

ENVIRONMENT

Friday 31st January 2025

No incidents reported

Thursday 30th January 2025

No incidents reported

Wednesday 29th January 2025

No incidents reported

Tuesday 28th January 2025

No incidents reported