HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 22nd February 2025

Maintenance event on HID Origo Subscription Component, scheduled 1 year ago

SUMMARY

A planned maintenance window has been scheduled for the HID Origo Subscription Component on Feb22nd ,2025 between 4:30 am to 9:30 am UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

ENVIRONMENT

Production | HID Origo Management Portal

Thursday 13th February 2025

No incidents reported

Wednesday 12th February 2025

No incidents reported

Tuesday 11th February 2025

No incidents reported

Monday 10th February 2025

HID Reader Manager App Version 1.24.1 Hot Fix, scheduled 1 year ago

Product Update Summary:

Minor Fix – Reader Manager App to identify HID Signo reader of Unprogrammed profile correctly.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Sunday 9th February 2025

No incidents reported