HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Monday 17th February 2025

Callback is not getting delivered in webhooks

Update 04:30

The services are back to normal operations.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

HID global production sites are currently down with card and reader production.

Update 10:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience issues accessing the Reader Manager Portal. Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iClass SE readers.

Environment

Production | HID Origo Management Portal

Sunday 16th February 2025

No incidents reported

Saturday 15th February 2025

No incidents reported

Friday 14th February 2025

No incidents reported

Thursday 13th February 2025

No incidents reported