HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

  • Date: 📅September 22, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚧Infrastructure Maintenance – AWS China to US Network Maintenance Activity in Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)
  • 🔍US

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

    • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

    • The following functions will remain available for existing readers:

      • Personalization
      • Issuance
      • Update
      • Suspend
      • Revoke
      • Terminate

⚠️ Impact on newly provisioned readers:

  • Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Sunday 16th March 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Production | HID Origo Management Portal

Thursday 27th February 2025

Infrastructure Maintenance - PostgreSQL DB Migration, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.

  • HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
  • HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
  • HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
  • Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.

ENVIRONMENT

Pre-production | HID Origo Management Portal

Thursday 20th February 2025

No incidents reported

Wednesday 19th February 2025

No incidents reported

Tuesday 18th February 2025

No incidents reported

Monday 17th February 2025

Callback is not getting delivered in webhooks

Update 04:30

The services are back to normal operations.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

HID global production sites are currently down with card and reader production.

Update 10:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience issues accessing the Reader Manager Portal. Mobile App users may experience issues logging in to the app and configuring, inspecting or uploading firmware to HID SIGNO and HID iClass SE readers.

Environment

Production | HID Origo Management Portal

Sunday 16th February 2025

No incidents reported