HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅August 31, 2026.

Deployment Window

  • Date: 📅August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Tuesday 25th February 2025

Experiencing delays in callback

Update 12:04

The services are restored and operational. We are continuing to monitor the situation.

Update 11:36

We are working to restore the services as soon as possible.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Monday 24th February 2025

Mobile ID and Invitation Code Management

Update 04:15

The services are back to normal operations.

Update 23:02

We are working to restore the services as soon as possible.

Update 22:55

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Production version release of HID Mobile Access v4.8.0, scheduled 1 year ago

Dear All,

We are pleased to announce the release of HID Mobile Access App version 4.8.0, which will be available on the app stores starting February 24, 2025. We highly recommend upgrading to this latest version to take advantage of the new features and enhancements.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

  • Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

  • BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
  • Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
  • New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

  • Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.

Sunday 23rd February 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier
  • Other related services that render data from EBS will be unavailable

Environment

Saturday 22nd February 2025

No incidents reported

Friday 21st February 2025

No incidents reported