HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
  • 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

Deployment Window

  • Date: 📅August 8, 2026
  • Time: ⏳03:30 – 05:30 UTC

User Impact

⚠️ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:

  • HID Reader Manager
  • HID Linq Cloud
  • HID Linq On-Prem
  • HID Linq Mobile
  • Other solutions dependent on ODM services

Environment

  • 🌐Production
🚀 Release Notification for Card Customization Portal

What's New

  • 📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects. Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.

Impact to Customers

  • 📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.

Limitations

At HID, we strive to provide best-in-class service and continuously improve the experience for our customers. At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future. In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.

Past Incidents

Friday 28th February 2025

No incidents reported

Thursday 27th February 2025

No incidents reported

Wednesday 26th February 2025

No incidents reported

Tuesday 25th February 2025

Experiencing delays in callback

Update 12:04

The services are restored and operational. We are continuing to monitor the situation.

Update 11:36

We are working to restore the services as soon as possible.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Monday 24th February 2025

Mobile ID and Invitation Code Management

Update 04:15

The services are back to normal operations.

Update 23:02

We are working to restore the services as soon as possible.

Update 22:55

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Production version release of HID Mobile Access v4.8.0, scheduled 1 year ago

Dear All,

We are pleased to announce the release of HID Mobile Access App version 4.8.0, which will be available on the app stores starting February 24, 2025. We highly recommend upgrading to this latest version to take advantage of the new features and enhancements.

Below are the key features and enhancements included in HID Mobile Access App v4.8.0:

iOS:

  • Improved Tap gesture performance at the door level, offering enhanced responsiveness and reliability.

Android:

  • BLE Calibration – Customize reader range for improved access control (Tap gesture on HID iCLASS/multiCLASS Readers).
  • Wear OS Compatibility – Enhanced BLE communication and full support for the latest Wear OS versions.
  • New “What’s New” Section – Stay informed with release overviews, feature enhancements, and security updates.

Android & iOS:

  • Force or Optional Upgrade – Enables flexible management of HID Mobile Access App updates.

HID is excited about the value these new features will bring to your organization.