HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 1st March 2025

No incidents reported

Friday 28th February 2025

No incidents reported

Thursday 27th February 2025

No incidents reported

Wednesday 26th February 2025

No incidents reported

Tuesday 25th February 2025

Experiencing delays in callback

Update 12:04

The services are restored and operational. We are continuing to monitor the situation.

Update 11:36

We are working to restore the services as soon as possible.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal