HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
  • 📍A planned deployment of Origo Device Management services is scheduled as outlined below.

Deployment Window

  • Date: 📅August 8, 2026
  • Time: ⏳03:30 – 05:30 UTC

User Impact

⚠️ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:

  • HID Reader Manager
  • HID Linq Cloud
  • HID Linq On-Prem
  • HID Linq Mobile
  • Other solutions dependent on ODM services

Environment

  • 🌐Production
🚀 Release Notification for Card Customization Portal

What's New

  • 📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects. Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.

Impact to Customers

  • 📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.

Limitations

At HID, we strive to provide best-in-class service and continuously improve the experience for our customers. At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future. In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.

Past Incidents

Tuesday 18th March 2025

Linq Cloud 1.2.0 release, scheduled 1 year ago

We are excited to announce the upcoming release of Linq Cloud 1.2.0 on March 18, 2025.

⏳Deployment Window

  • 📅 Date: March 18, 2025
  • ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
  • ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

  • Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

  • Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

  • RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

  • Quick launch directly from the Start menu.
  • Easily restart the gateway from the system tray.
  • Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

Sunday 16th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Wednesday 12th March 2025

No incidents reported

Tuesday 11th March 2025

No incidents reported

Monday 10th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 1 year ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 10th ,2025 between 13:15 to 15:15 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Sunday 9th March 2025

No incidents reported

Saturday 8th March 2025

No incidents reported