HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Monday 7th April 2025

HID Reader Manager App Versions Below 1.23.0 Will Be Obsolete by April 7, 2025, scheduled 11 months ago

SUMMARY

  • A critical update is mandatory for continued operation of the Reader Manager App. Please notify all reader technicians as soon as possible. Starting 04/07/2025, all versions older than 1.23.0 will no longer function.

The following versions will continue to be supported:

  • HID RM App 1.24.1
  • HID RM App 1.24.0
  • HID RM App 1.23.0

ENVIRONMENT

Monday 17th March 2025

No incidents reported

Sunday 16th March 2025

No incidents reported

Saturday 15th March 2025

No incidents reported

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported