HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
- ⚠️Oracle EBS Production
- ⚠️Oracle Agile Production
- ⚠️Oracle Analytics Cloud
- ⚠️Webshop access to EBS
- ⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

🌐Production | HID Origo Management Portal

Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍 Notice from HID

HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 24th May 2025

No incidents reported

Friday 23rd May 2025

🛠️Infrastructure Maintenance - HID Origo Management Portal China, scheduled 9 months ago

SUMMARY

A maintenance event is planned for HID Origo Management Portal China on May 23rd,2025 from 11:00 to 13:00 UTC time, 19:00 to 21:00 CST time.

IMPACT

During this maintenance window, the users of App based Mobile Access using the following URL "https://webportal.origo.hidglobal.cn/" will be impacted outside business hours of China region. Users may face slight disruption during this period.

Environment

Production | HID Origo Management Portal

Thursday 22nd May 2025

🛠️IT Planned Maintenance Notification – Oracle EBS Production Critical Patch Updates for Q2, scheduled 9 months ago

SUMMARY

A planned maintenance window has been scheduled for the HID Oracle EBS Production on May 25th ,2025 between 01:00 to 07:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

Oracle EBS Production
Oracle Agile Production
Oracle Analytics Cloud
Webshop access to EBS
Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Production | HID Origo Management Portal

Wednesday 21st May 2025

No incidents reported

Tuesday 20th May 2025

No incidents reported