HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
đź“ŤAction Required: Update to the Latest HID Origo Bridge Service

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

âś…Easy Update Process

âś…No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

âś…Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

âś…Support Available

  • If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

No incidents reported

Friday 30th May 2025

HID RM App 1.30.0 is planned for BETA today (for a week until Jun 06th) & expected to be Production released on Jun 09th 2025, scheduled 6 months ago

HID Reader Manager Version 1.30.0

Product Update Summary

New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4) and for Signo v2.1.

Technology Update – Mobile framework updated from Xamarin to MAUI (Multi-platform App UI) for better app management and for future proofing the RM app with deprecation of Xamarin.

Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

🛠️Infrastructure Maintenance - HID Origo Services Preprod, scheduled 6 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Services on Pre- Production environment on May 30th between 03:45-04:45 UTC.

IMPACT

  • đź“ŤDuring this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

No incidents reported