HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.
Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on April 26th,2026 between 03:30–05:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Past Incidents

Saturday 14th June 2025

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025, scheduled 10 months ago

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

✅ Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Monday 9th June 2025

HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025, scheduled 10 months ago

HID Reader Manager Version 1.30

Product Update Summary

  • New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
  • Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported