HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
đź“ŤAction Required: Update to the Latest HID Origo Bridge Service

🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

âś…Easy Update Process

âś…No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

âś…Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

âś…Support Available

  • If you need assistance or have any questions, our support team is ready to help.

Thank you for helping us keep your environment secure.

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Saturday 28th June 2025

Infrastructure Maintenance Production - HID Identity Positioning, scheduled 5 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services

Friday 13th June 2025

BETA version release of HID Mobile Access v4.9.0, scheduled 6 months ago

Dear Customers,

🛠️HID is pleased to announce the release of HID Mobile Access App version 4.9.0, available in beta starting June 13th, 2025. We encourage you to upgrade to this latest version and share your valuable feedback.

What’s New in This Release:

  • đź“ŤiOS Highlights:

    âś…Improved performance for Tap and Twist & Go, providing a faster and more responsive user experience.

  • đź“ŤAndroid Highlights:

    âś…Improved wearable device support (Companion Mode) to align with the latest Google policy changes, ensuring seamless integration.

    âś…Enhanced onboarding experience with a new NFC banner for apps distributed through Work Profile, guiding users to acknowledge the default disablement of the SEOS option in Contactless payment settings.

    âś…Minor BLE performance optimizations to deliver a more reliable and efficient mobile access experience.

We’re excited about the improvements this release brings and look forward to hearing your feedback.

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

No incidents reported

Tuesday 10th June 2025

No incidents reported

Monday 9th June 2025

No incidents reported