HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀FusionX Release 11.0.0 Portal

🚧 Upcoming Pre-Production Deployment – April 1, 2026

  • We will be rolling out updates to the Pre-Production (Preprod) environment on April 1, 2026.

🔍 What to Expect

  • This deployment is part of ongoing platform enhancement efforts.
  • Changes introduced are intended for testing and validation purposes only.
  • The Preprod experience during this period may differ from the final production release.

⚠️ Impact

  • Pass Design APIs and Wallet Provisioning services may experience minor disruptions during the deployment window.
  • Production environments will remain unaffected.

đź“Ś Recommendation

  • Customers and partners using the Preprod environment are advised to:
    • Plan validation activities accordingly
    • Monitor for any issues post-deployment
    • Report any anomalies observed after the update
Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

đź“ŤUpdate 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

đź“Ť Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

đź“Ť Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

đź“Ť Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Saturday 28th June 2025

Infrastructure Maintenance Production - HID Identity Positioning, scheduled 8 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported

Friday 13th June 2025

BETA version release of HID Mobile Access v4.9.0, scheduled 9 months ago

Dear Customers,

🛠️HID is pleased to announce the release of HID Mobile Access App version 4.9.0, available in beta starting June 13th, 2025. We encourage you to upgrade to this latest version and share your valuable feedback.

What’s New in This Release:

  • đź“ŤiOS Highlights:

    âś…Improved performance for Tap and Twist & Go, providing a faster and more responsive user experience.

  • đź“ŤAndroid Highlights:

    âś…Improved wearable device support (Companion Mode) to align with the latest Google policy changes, ensuring seamless integration.

    âś…Enhanced onboarding experience with a new NFC banner for apps distributed through Work Profile, guiding users to acknowledge the default disablement of the SEOS option in Contactless payment settings.

    âś…Minor BLE performance optimizations to deliver a more reliable and efficient mobile access experience.

We’re excited about the improvements this release brings and look forward to hearing your feedback.

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

No incidents reported