HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…August 31, 2026.

Deployment Window

  • Date: đź“…August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • đź“… Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • đź“Ś Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • đź“Ś Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • đź“Ś Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

Past Incidents

Saturday 28th June 2025

Infrastructure Maintenance Production - HID Identity Positioning, scheduled 1 year ago

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services

Tuesday 17th June 2025

No incidents reported

Monday 16th June 2025

Infrastructure Maintenance - Production, scheduled 1 year ago

Update 17:00

The services are back to normal operations.

Update 13:34

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID Reader Manager Portal and Reader Manager Service are currently working fine. However the health check URL is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. Please ignore the outage message and continue to use the service.

Environment Production | HID Origo Management Portal

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported

Friday 13th June 2025

BETA version release of HID Mobile Access v4.9.0, scheduled 1 year ago

Dear Customers,

🛠️HID is pleased to announce the release of HID Mobile Access App version 4.9.0, available in beta starting June 13th, 2025. We encourage you to upgrade to this latest version and share your valuable feedback.

What’s New in This Release:

  • đź“ŤiOS Highlights:

    âś…Improved performance for Tap and Twist & Go, providing a faster and more responsive user experience.

  • đź“ŤAndroid Highlights:

    âś…Improved wearable device support (Companion Mode) to align with the latest Google policy changes, ensuring seamless integration.

    âś…Enhanced onboarding experience with a new NFC banner for apps distributed through Work Profile, guiding users to acknowledge the default disablement of the SEOS option in Contactless payment settings.

    âś…Minor BLE performance optimizations to deliver a more reliable and efficient mobile access experience.

We’re excited about the improvements this release brings and look forward to hearing your feedback.