Summary

• 📢An emergency maintenance event has been scheduled for HID Origo on 📅September 19,2026 between ⏳05:00-10:00 UTC.

Impact

• ⚠️During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
  • ⚠️To minimize customer impact, this maintenance is planned over the weekend.
  • ⚠️No action is required from customers or partners.
• For questions or assistance, please contact HID Support or the Professional Services Team.

  • Wallet

    • Impacted Functions:
      • All Apple Wallet services
      • All Google Wallet services
      • Complete unavailability of all Wallet functionality

  • App-based Mobile Access

    • Impacted Functions:
      • Portal
      • API Services

  • Card Services

    • Impacted Functions:
      • Key Authorization
      • Format Authorization

  • HID Origo Bridge

    • Impacted Functions:
      • Portal Login
      • Bridge Configuration Setup
      • System Account Creation
      • Subscription Reports
      • Wallet Provisioning using Bridge

  • HID Identity Positioning

    • Impacted Functions:
      • All functionalities of HID Identity Positioning

Environment

• 🌐Pre-production | HID Origo Management Portal

• 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 22, 2026.

Deployment Window

• Date: 📅September 22, 2026
• Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
• User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

• 📌 OSDP Firmware File Generation for Elite Customers

  • Elite customers can generate an OSDP firmware file using a specified ICE key.
  • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
  • Readers must be running firmware version 10.0.11.5 or later.

• 📌 Controller Connectivity Improvements

  • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

SUMMARY

• A maintenance event is planned for HID Origo on 📅September 22nd, 2026 between ⏳05:00-09:00 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

• ⚠️During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.

  • ✅ No impact to existing readers. All currently provisioned readers will continue to operate normally.

  • The following functions will remain available for existing readers:

    • Personalization
    • Issuance
    • Update
    • Suspend
    • Revoke
    • Terminate

⚠️ Impact on newly provisioned readers:

• Readers that are newly provisioned during the maintenance window may not be fully operational until the maintenance activity is completed. As a result, the functions listed above may not be available for those newly provisioned readers during this period.

Environment

• 🌐Production | HID Origo Management Portal

• We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
• ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

• ✅ Real-time service health monitoring
• ✅ Incident and maintenance notifications
• ✅ Improved visibility into HID Origo Services availability

RSS Feed

• 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

• ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

• ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.