This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
📍A planned deployment of Origo Device Management services is scheduled as outlined below.
Deployment Window
Date: 📅August 8, 2026
Time: ⏳03:30 – 05:30 UTC
User Impact
⚠️ During the scheduled maintenance window, HID Origo Device Management (ODM) services will be unavailable. As a result, the following products and any other solutions that rely on ODM services may experience service interruptions:
HID Reader Manager
HID Linq Cloud
HID Linq On-Prem
HID Linq Mobile
Other solutions dependent on ODM services
Environment
🌐Production
🚀 Release Notification for Card Customization Portal
What's New
📢We are excited to introduce our new Custom Customization Portal, a streamlined digital experience designed to simplify the way customers submit custom credential projects.
Customers can now create an account, initiate new projects, upload artwork, select credential features and capabilities, and securely submit requirements all from a single, centralized platform. This new experience provides improved visibility, faster collaboration, and a more efficient project submission process.
Impact to Customers
📍The new portal makes it easier than ever to request custom credentials by replacing manual phone and email-based submissions with a guided, self-service workflow. This enhancement helps accelerate project initiation while providing greater transparency throughout the credential development and fulfillment process.
Limitations
At HID, we strive to provide best-in-class service and continuously improve the experience for our customers.
At launch, customers who already have an existing portal account will not be able to enroll in the Card Customization Portal service using that same account. We recognize this may be an inconvenience and are actively working on an enhancement that will allow existing portal users to access this service in the future.
In the meantime, customers who would like to explore or test the new experience may create a new portal account using a different email address. Please note that accounts cannot be merged, and project data, history, and permissions will remain separate between accounts. We appreciate your patience as we continue to expand and enhance the portal experience and look forward to making this capability available to all existing portal users in a future release.
Past Incidents
Saturday 6th September 2025
Infrastructure Maintenance - Subscription Components in Production, scheduled 10 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.
IMPACT
No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.
