HID Origo Service Status
This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support .
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026 .
Deployment Window
📅 Date: September 4, 2026
⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
📌 CAPTCHA Validation for Portal Login
Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
Provides an additional layer of protection while maintaining a seamless authentication experience.
📌 Delegated Authorization
Enables administrators to delegate portal management responsibilities to designated users within their organization.
Enhances operational flexibility while maintaining appropriate access controls and governance.
📌 Origo Portal Assistant
Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
Improves feature discoverability and enhances the overall user experience through guided assistance.
📌 Reader Manager Portal Access Enabled by Default
Reader Manager Portal access will now be enabled by default for all Card Service customers.
Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
Provides a more streamlined and consistent experience for customers using Card Services.
Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.
🚀 Upcoming Release: HID Linq Cloud 1.5.1
📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026 .
Deployment Window
Date: 📅September 14, 2026
Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.
✨ What's New in This Release?
Thank you for your continued support as we improve the HID Linq Cloud platform.
Past Incidents
Thursday 11th September 2025
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production , scheduled 11 months ago
SUMMARY
A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.
REGIONS AFFECTED
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
Environment
Friday 5th September 2025
Thursday 4th September 2025
Update 11:03
The services are restored and operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
Please note that organizations using MFA may encounter login difficulties during this time.
IMPACT
HID Origo Management Portal: Users may experience issues logging in to the portal
Environment
Wednesday 3rd September 2025
Tuesday 2nd September 2025
Monday 1st September 2025
