This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀HID Origo Device Management – Scheduled Release
SUMMARY
📍A planned deployment of Origo Device Management services is scheduled as outlined below.
DEPLOYMENT WINDOW
Date: 📅March 18th, 2026
Time: ⏳03:30 – 05:30 UTC
USER IMPACT
⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, or Linq On-Prem.
⚠️Users may experience minor disruptions during this window.
Environment:
🌐Production
🛠️Infrastructure Maintenance - CNIDC Firewall Firmware Upgrade to v7.4.11
SUMMARY
📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.
REGIONS AFFECTED
🔍China (APAC East)
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.
🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
March 21 (Saturday) between 05:00 to 10:00 UTC
REGIONS AFFECTED
US
IMPACT
During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.
The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):
Issuance token redemption
Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.
Wallet provisioning
In-app and Web Push provisioning for Apple Wallet and Google Wallet.
Credential lifecycle actions
Already-provisioned credentials are not expected to be impacted.
EXPECTED BEHAVIOUR
Intermittent failures may occur.
Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
All services will automatically resume once maintenance is complete.
SUPPORT
If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
Past Incidents
Wednesday 24th September 2025
Release Notification for HID Reader Manager version 1.31.0, scheduled 5 months ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
