This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
#### 📍Infrastructure Maintenance - Production
📍 Summary
A maintenance event is scheduled for HID Origo on 📅 January 10 – January 11, 2026
🔍 Impacted Services & Timings
During this maintenance window, users may experience brief periods of service unavailability for the HID Origo services listed below, according to the respective schedules.
To minimize customer impact, this maintenance is planned over the weekend.
⚠️ No action is required from customers or partners.
For questions or assistance, please contact HID Tech Support or the Professional Services Team.
🔗 HID Origo Bridge
Impacted Functions:
Portal Login, Bridge Configuration Setup, System Account Creation, Subscription Reports
Schedule:
From January 10 (04:30 UTC) to→ January 11 (12:30 UTC)
📍Action Required: Update to the Latest HID Origo Bridge Service
🛠️To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.
While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.
✅Recommended for Security Hygiene
We encourage you to complete this update promptly as part of good security hygiene.
✅Support Available
If you need assistance or have any questions, our support team is ready to help.
Thank you for helping us keep your environment secure.
Release Notification for HID Reader Manager version 1.31.0, scheduled 3 months ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Thursday 18th September 2025
No incidents reported
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
