This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
🚀Request to Upgrade to Latest Firmware Version R10.0.11.5
🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.
To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:
HID Reader Manager v1.32.2 (Outside of China)
Tencent Store v1.32.3 (China Region)
within the next 30 days.
đź“ŚStaying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.
đź“ŚWe appreciate the continued support and partnership of our customers and integrators.
HID Reader Manager App Deprecation Notice
đź“ŤPlease be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:
🔍China (Tencent Store)
📱Android Versions:
1.32.2 and earlier will be deprecated effective May 20, 2026
📱iOS Versions:
1.32.0 and earlier will be deprecated effective June 17, 2026
🔍Global Regions (Excluding China)
📱Android & iOS Versions:
1.32.0 and earlier will be deprecated effective June 17, 2026
📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.
đź“ŚCustomers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.
đź“ŚWe appreciate your continued partnership and support.
Past Incidents
Wednesday 24th September 2025
Release Notification for HID Reader Manager version 1.31.0, scheduled 8 months ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Thursday 18th September 2025
No incidents reported
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
