This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
🛠️IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
⚠️Oracle EBS Production
⚠️Oracle Agile Production
⚠️Oracle Analytics Cloud
⚠️Webshop access to EBS
⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.
Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers
SUMMARY
A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.
DATE & TIME
On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC
REGIONS AFFECTED
US
ENVIRONMENT
Pre-Production
IMPACT
During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.
As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):
Issuance token redemption
Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
Wallet provisioning
In-app and Web Push provisioning for Apple Wallet and Google Wallet
Credential lifecycle actions
Already-provisioned credentials are not expected to be impacted.
EXPECTED BEHAVIOUR
Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
All services will automatically resume once maintenance is complete.
SUPPORT
If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production
SUMMARY
📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.
REGIONS AFFECTED
🔍China (APAC East)
IMPACT
During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.
⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs
Release Notification for HID Reader Manager version 1.31.0, scheduled 4 months ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Friday 19th September 2025
No incidents reported
Thursday 18th September 2025
No incidents reported
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
