HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Tuesday 30th September 2025

Linq Cloud 1.3 release, scheduled 6 months ago

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

  • Date: September 30, 2025

  • Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

  • User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?     

  • Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
  • Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
  • Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Sunday 28th September 2025

No incidents reported

Saturday 27th September 2025

No incidents reported

Friday 26th September 2025

No incidents reported

Thursday 25th September 2025

No incidents reported

Wednesday 24th September 2025

No incidents reported