This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Card Services
Key and Format Authorization
Operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services:
⚠️Order Processing – New orders placed will be delayed in fulfilment
⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
⚠️Organization Onboarding – Organization creation and edits may experience issues
⚠️Replenishment – Orders may be stalled, causing delays in fulfilment
MFA Channel Selection Enhancement – Effective 14 October 2025, scheduled 6 months ago
SUMMARY
As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.
What’s New:
Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.
Why It Matters:
This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.
