HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…September 16, 2026.

Deployment Window

  • Date: đź“…September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on đź“…24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • âś… Real-time service health monitoring
  • âś… Incident and maintenance notifications
  • âś… Improved visibility into HID Origo Services availability

RSS Feed

  • đź“ŚThe current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on đź“…24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Friday 17th October 2025

HID Mobile Access App v4.9.1 Release, scheduled 10 months ago

HID Mobile Access App v4.9.1 for iOS is Here!

  • We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!
  • This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.

Want to know what’s new?

  • Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.

Thank you for choosing HID Mobile Access!

Thursday 16th October 2025

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix MI1 (North Virginia to China) in Production, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 16th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Wednesday 15th October 2025

Infrastructure Maintenance - Production, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:
    • Google wallet user might be affected.
    • Order Processing might be affected.

Environment

Tuesday 14th October 2025

Linq Cloud Certificate Registration Issue, scheduled 10 months ago

SUMMARY

  • We are pleased to inform you that the certificate registration issue affecting Linq Cloud has been successfully resolved. Our team worked closely with the certificate issuer to ensure a prompt resolution. All services are now fully operational.

Environment

Monday 13th October 2025

No incidents reported

Sunday 12th October 2025

No incidents reported