HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅April 26 between ⏳02:00–06:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services:

    • ⚠️Order Processing – New orders placed will be delayed in fulfilment
    • ⚠️Key Management (Mob/Elite Key) – Adding or removing keys may be impacted
    • ⚠️Contract Processing – New, add-on, and renewal contracts will be affected during processing
    • ⚠️Organization Onboarding – Organization creation and edits may experience issues
    • ⚠️Replenishment – Orders may be stalled, causing delays in fulfilment

Environment

Infrastructure Maintenance

SUMMARY

  • A maintenance event is planned for HID Origo on May 4th,2026 between 04:30 – 09:30 UTC.

IMPACT

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API will not work.

Environment

Past Incidents

Saturday 18th October 2025

No incidents reported

Friday 17th October 2025

HID Mobile Access App v4.9.1 Release, scheduled 6 months ago

HID Mobile Access App v4.9.1 for iOS is Here!

  • We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!
  • This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.

Want to know what’s new?

  • Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.

Thank you for choosing HID Mobile Access!

Thursday 16th October 2025

No incidents reported

Wednesday 15th October 2025

Infrastructure Maintenance - Production, scheduled 6 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:
    • Google wallet user might be affected.
    • Order Processing might be affected.

Environment

Tuesday 14th October 2025

No incidents reported