HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Upcoming Release: HID Origo Management Portal (New) 11.2.0
  • 📢 We are excited to announce the upcoming release of HID Origo Management Portal 11.2.0 on September 4, 2026.

Deployment Window

  • 📅 Date: September 4, 2026
  • ⏰ Time: 03:30 – 06:30 UTC (approximately 3 hours)
  • ⚠️ User Impact: No impact is anticipated. However, users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 CAPTCHA Validation for Portal Login

    • Introduces CAPTCHA validation during portal sign-in to strengthen security and help prevent automated login attempts.
    • Provides an additional layer of protection while maintaining a seamless authentication experience.

  • 📌 Delegated Authorization

    • Enables administrators to delegate portal management responsibilities to designated users within their organization.
    • Enhances operational flexibility while maintaining appropriate access controls and governance.

  • 📌 Origo Portal Assistant

    • Introduces the Origo Portal Assistant, designed to help users quickly discover portal capabilities and navigate key workflows.
    • Improves feature discoverability and enhances the overall user experience through guided assistance.

  • 📌 Reader Manager Portal Access Enabled by Default

    • Reader Manager Portal access will now be enabled by default for all Card Service customers.
    • Simplifies onboarding and reduces administrative effort when accessing reader management capabilities.
    • Provides a more streamlined and consistent experience for customers using Card Services.

Thank you for your continued support as we improve and enhance the HID Origo Management Portal experience.

🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 14, 2026.

Deployment Window

  • Date: 📅September 14, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Sunday 19th October 2025

Infrastructure Maintenance- HID Origo Mobile Identities, scheduled 10 months ago

SUMMARY

  • A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.

IMPACT

  • In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.

Environment

  • Production

Saturday 18th October 2025

No incidents reported

Friday 17th October 2025

HID Mobile Access App v4.9.1 Release, scheduled 10 months ago

HID Mobile Access App v4.9.1 for iOS is Here!

  • We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!
  • This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.

Want to know what’s new?

  • Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.

Thank you for choosing HID Mobile Access!

Thursday 16th October 2025

No incidents reported

Wednesday 15th October 2025

No incidents reported