HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Device Management

SUMMARY

  • 📍A maintenance event is planned for HID Origo Device Management on 📅February 7, 2026 between ⏳03:30 AM – 05:30 AM (UTC).

IMPACT

  • ⚠️Users may experience minor disruptions during this window

  • ⚠️ Services will remain operational, with no functional impact to HID Reader Manager, HID Linq Cloud, or HID Linq On-Prem.

Environment

  • 🌐Production | HID Origo Device Management
🛠️Infrastructure Maintenance - HID Connected Architecture & HID Linq Cloud in Production

SUMMARY

A maintenance event is planned for HID Origo on the following schedule:

  • US Region:

    • 📅February 7th, 2026 from 05:00 to 06:30 (UTC)

  • EU Region:

    • 📅February 7th, 2026 from 06:30 to 08:00 (UTC)

REGIONS AFFECTED

  • US

  • EU

IMPACT

⚠️During this maintenance window, the following services may experience brief periods of disruption:

  • HID Connected Architecture

    • 📍System administrators are requested not to perform any credential, lock, or controller-related operations during this time.

  • HID Linq Cloud

    • Please avoid the following activities during the maintenance window:

      • 📍New gateway installation / onboarding

      • 📍Firmware upgrades

Note: Patching will be performed seamlessly. If any impact is observed, appropriate communication will follow.

Environment

🛠️IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 8, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Infrastructure Maintenance - Pre-Production for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers

SUMMARY

  • A maintenance event is planned for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Pre-Production.

DATE & TIME

  • On 📅Feb 10 (Tuesday) between ⏳04:30 AM – 10:30 AM UTC

REGIONS AFFECTED

  • US

ENVIRONMENT

  • Pre-Production

IMPACT

During this update, there may be brief, intermittent unavailability of the ** HID Origo Mobile Identities APIs** for ** Apple Wallet** and ** Google Wallet** customers.

As a result, wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    • Tokens may not redeem via the HID Mobile Access App or Web Push provisioning
  • Wallet provisioning
    • In-app and Web Push provisioning for Apple Wallet and Google Wallet
  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

  • Intermittent failures may occur, and retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

  • All services will automatically resume once maintenance is complete.

SUPPORT

  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Past Incidents

Tuesday 21st October 2025

No incidents reported

Monday 20th October 2025

Multiple Origo Production outage due to AWS service down

Update 21-10-2025 02:22

The global issue with Amazon Web Services (AWS) has been resolved, and all services are now fully operational.

However, the Oracle EBS systems remain unavailable, resulting in a complete outage affecting the following services:

  • Order Processing: Fulfillment of newly placed orders may be delayed.

  • Key Management (Mob/Elite Key): Adding or removing keys may not process as expected.

  • Contract Processing: New, add‑on, or renewal contracts may experience delays.

  • Organization Onboarding: Issues may occur while creating or editing organizations.

  • Replenishment: Replenishment orders may be stalled, leading to fulfillment delays.

Our teams are actively collaborating with the IT department to restore full functionality as soon as possible. Further updates will be shared as more information becomes available.

We sincerely appreciate your patience and understanding.

Update 21-10-2025 00:43

All Affected AWS services are green now and we are validating our services.

Update 19:23

We continue to observe recovery across all AWS services, and instance launches are succeeding across multiple Availability Zones in the US-EAST-1 Regions

Update 16:25

We’re still working closely with the AWS team, who have taken additional mitigation steps to support the recovery of the underlying issue. Our teams are actively monitoring the situation, and we’ll share further updates as soon as new information becomes available from AWS.

Update 15:45

AWS team still continue to work and they does not have an ETA on the complete resolution

Update 13:30

AWS team still continue to work toward full resolution and we are in constant communication with AWS team.

Update 12:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 11:00

AWS team continue to work toward full resolution and we are in constant communication with AWS team.

Update 09:30

We are seeing positive signs of recovery and we are in constant communication with AWS team for complete restoration.

Update 09:00

AWS is actively working on restoring the services, and we are in constant communication with their team.

Update 08:30

We are continuing to investigate the issue.

SUMMARY:

  • An underlying issue with AWS has caused service instability, leading to an outage and intermittent disruptions across multiple Origo services. The impact was observed in several functional areas where connectivity and response times were affected. We are closely working with AWS and ETA will be ~1 hour 30 Minutes.

IMPACT:

  • All Services

Environment

Sunday 19th October 2025

Infrastructure Maintenance- HID Origo Mobile Identities, scheduled 3 months ago

SUMMARY

  • A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.

IMPACT

  • In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.

Environment

  • Production
IT Planned Maintenance Notification – Oracle EBS Production, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

Saturday 18th October 2025

No incidents reported

Friday 17th October 2025

No incidents reported